I am sorely disappointed. In who, you may ask? In Webs. Webs has let me down.
Three weeks or so ago I ordered 17 skeins of Taj Mahal from them. I was told that it was on back order, but that they'd let me know if it came in. Two or three weeks, maybe. No commitment on the time line, and I respect that. I know that you can give someone an official turn around time, and a hopeful turn around time.
Today I called, and was told (rather shortly) that they still didn't have it, and didn't know when it was coming in. They seemed less than interested as to when it could be expected. I guess that's the seat of power that comes with the domain "yarn.com"
So I did an internet search to see if anyone else had a big bunch of the color I wanted. No one did, because (get this) (no, really, this is just a fucking peach) it's being discontinued.
They failed to mention that in either of my phone calls. I wonder how long I was supposed to wait for this? I sent them an email and canceled my order. I got a nice substitute at elann.com (home of the famous "rack up $500 bucks with us, and get $50 free!") it's alpaca and tencel. I'm happy with the thought, its less pricey. I feel a tad guilty about that. If I get it and I don't love it, I'm sending it back. Big bonus, it'll be here before Wednesday. God bless priority mail and in stock yarn.
Well, honeymoon over with Webs. The email I sent was polite. I told them that I had found a substitute, so I no longer needed to wait for a yarn that may never come in. Oh, btw, keep the addis.
And I've started my Elann tally. I wonder how long it will take me to get that free $50.
elann.com rocks. One of the first on-line shops I ever ordered from, and they have never disappointed. I just love them. Sorry your experience with Webs was so crappy. Off to search elann and the internet for the yarns in question -- inquiring minds must know!
Posted by: Yarnophiliac | October 14, 2006 at 05:19 PM
btw -- what are you knitting? color??
Posted by: Yarnophiliac | October 14, 2006 at 05:23 PM
I'm so surprised. Although I've never been there, Webbs has an excellent reputation. Maybe it's is only for on site...
Posted by: Gigi | October 14, 2006 at 07:08 PM
Yeah...I, too, have had lousy experiences with Webs. Like the fact that they can't seem to deal with a four-line address. But Elann is great. I'm glad you found a substitute.
Posted by: naomi | October 15, 2006 at 03:06 PM
well that just sucks. you should write a letter to webs telling them why you cancelled the order and that you're ticked off. maybe they'll try to be more proactive with discontinued stuff in the future.
Posted by: Jackie | October 16, 2006 at 10:20 AM
That sucks! I told you before how I'd called WEBS and they were also very short with me. I think they might need some better people answering the phones. Looking forward to seeing your new yarn on Wed.
Posted by: Gina House | October 16, 2006 at 10:24 AM
That sucks about Webs, but I found some rudeness from them on the phone a couple weeks ago. They were having an event on Sunday 10/8, so I called to ask if they were "open" that Sunday and they said NO (we wanted to meet family out there to use my gift cert they got me for my bday, do lunch, etc). So I figure OK, they're just doing the event I guess. Sue calls and they were short with her but she mentioned the event and asked if we could shop and they were still short, but she was persistant and got a "well I guess SOMEONE can work the register for you if you come." I called again and got much the same. Well, we got there and we were NOT the only 2 shopping - and they had 3 people working registers... even had a special of spend $50, get a free Webs mug. So I say WHATEVER to their lack of customer service skills!
Posted by: Nichole | October 16, 2006 at 11:03 AM
I wonder why the yarn everyone wants is always discontinued, but they keep making junky stuff? Makes me want to scream sometimes! Hehe
Posted by: Arleta | October 16, 2006 at 11:29 AM